Terms & Conditions of Booking


The Contract

The contract entered into is between the Owner, Brook House Farm, and the person completing and signing the booking form (the Hirer). The contract is not effective until the required payment has been received and confirmation sent from the Owner to the Hirer.

Booking

Persons under the age of 18 or parties where the majority of members are under 18 years old cannot make bookings. The person making the booking will be responsible for all persons in their party and should ensure that they aware of the booking conditions. The owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with the booking conditions.

Occupancy Levels

The number of persons (excluding babies under 2 years old where the hirer provides their own cot) occupying the cottage or rooms in the barn must not exceed the maximum stated in the current property description.

Reservations

To secure a reservation the hirer must:

Complete all parts of the booking form and pay the required deposit within 7 days of confirmation of property availability by the owner.
Pay the balance of the rental one month before the holiday is due to start. It should be noted that reminders are not sent out. If the balance is not received within the time specified the owner reserves the right to cancel the booking and retain the deposit. Bookings made within one month of the start of the holiday require payment in full at the time of the booking. Short breaks are to be paid in full at the time of booking. A cleaning bond of £150 is also payable at the time of final balance.This bond will be returned if the owners consider the properties have been left in a good and clean condition.

Cancellation by the Hirer

The hirer is responsible for the following payments should they wish to cancel their booking:

with more than 8 weeks notice the deposit is forfeited
with 6-8 weeks notice 50% of the overall rental minus the deposit already paid becomes payable
with 4-6 weeks notice 75% of the overall rental minus the deposit already paid becomes payable
with 4 or less weeks notice 100% of the overall rental minus the deposit already paid becomes payable

Notice is assumed to mean between the date the owner receives notification of cancellation from the hirer, in writing, and the date on which the rental was due to commence.

It is recommended that the hirer take out holiday insurance to cover such cancellations. The owner will endeavour to re-let the accommodation. If successful in re-letting the accommodation for the complete period at full rental, the rental paid will be refunded less the deposit and £40 to cover all expenses incurred by the owner in securing the new let.

Cancellation by the Owner

Should the owner need to cancel the booking the hirer will be given the choice of a total refund or for the owner to find the hirer alternative accommodation. The alternative accommodation will be in a similar area of a similar size, rental value and quality. Should the hirer be unhappy with the alternative accommodation found a full refund will be made. Should the owner be unable to find suitable alternative accommodation a full refund will be made to the hirer.

Holiday Insurance

The hirer is responsible for taking out holiday insurance to cover cancellations and damage. The hirer cannot assume that the owner's insurance will cover their damage.

Booking Alterations

Any change in holiday dates or accommodation will be subject to the agreement of the owner. The owner reserves the right to charge a fee of up to £40 for such alterations.

Damage or Loss

The hirer agrees:

  • That the supervision of children, babies, and any adults requiring care remains the responsibility of the hirer at all times
  • To be responsible for leaving the accommodation in good order and clean condition otherwise a cleaning charge may be levied
  • To pay for any damage or loss however caused excluding reasonable wear and tear incurred during occupation
  • To report any damage immediately to the owner. No items provided within the property (including linen, towels, cutlery, crockery, cushions) may be removed from the property.

If, in the opinion of the owner any person is not suitable to continue their occupation of the property because of damage the contract may be discharged and the owner may repossess the property immediately. The hirer will remain liable for the whole cost of hire and no refund shall be due.

Nuisance

The hirer is responsible to ensure that nobody in their party (including children) is to cause nuisance or annoyance to occupants of nearby property or other occupants of the barn. If, in the opinion of the owner any person is not suitable to continue their occupation because of unreasonable behaviour or nuisance to other parties, the contract may be discharged and the owner may repossess the property immediately. The hirer will remain liable for the whole cost of hire and no refund shall be due.

Smoking Policy

Brook House Barn and Cottage are No Smoking properties

Occupancy

Occupancy shall be from 4 pm on the day of arrival to 10 am on the day of departure, unless special arrangements have been made with the owner. (The housekeepers only have a limited time to prepare the property for the next guests and you are asked to respect this.)

The accommodation is let within the meaning of paragraph nine of the First Schedule to the Housing Act 1988 and there is no right of occupancy beyond the stated and agreed period.

Property Descriptions

Whilst every effort is made to ensure that descriptions on this website are accurate, the owner cannot be held responsible for discrepancies resulting from events, which are beyond its control e.g. closure of the village post office/shop or public house. The owner will not accept responsibility for inaccessibility to any attractions or area amenities mentioned on the website. Brook House Farm cannot warrant and accepts no responsibility for the accuracy of any verbal information or statements made by its servants or agents.

Liability

The owner cannot accept responsibility for any personal belongings, vehicle and its contents of the hirer or any member of the party during the hiring period.

Complaints

If the hirer considers that he/she has cause for complaint, the matter must be taken up immediately with the owner. No liability shall arise beyond a refund of monies paid to the owner. Under no circumstances will the owner entertain claims for compensation lodged by the hirer upon departure or after return home when it is no longer possible to investigate the complaint effectively or take corrective action.

Data Protection

For the purposes of the Data Protection Act 1998, Brook House Farm is the sole data controller of all personal data provided by hirers and prospective hirers. Brook House Farm will collect certain personal details from you including your name, postal address and email address. Your personal details will not be passed to any third party but may be stored and used for future marketing purposes. This would cover sending brochures or details of special offers to you.

Brook House Farm may make contact with you by email, post, fax or telephone for the purposes set out in this clause for a period of 6 years after the end date of the holiday rental. If you do not wish to receive any or all of the communications set out in this clause, please let us know by telephone or letter, e-mail or fax. We are entitled to assume that you do not object to being communicated with unless we receives notice. Except where expressly permitted by the Data Protection Act 1998, we will only deal with the personal details you give as set out above.

Force Majeure

Compensation payments will not apply where we cannot fulfil our obligations to hirers due to circumstances beyond our control. This would mean any event we cannot foresee with all due care, eg riots, war or threat of war, terrorist activity, civil strife, natural or nuclear disaster, industrial dispute, adverse weather conditions, fire epidemic or health risk and similar factors beyond our control.