Privacy Notice

At Brook House Farm, we are committed to maintaining the trust and confidence of visitors to our web site and accommodation. Here you’ll find information on how we treat data that we collect from visitors to our website and when someone uses our contact, booking reservation and review forms.

Visitors to our Website

When someone visits we use third party software, Matomo, hosted by SiteE@se, our web developer, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is anonymised and processed in a way which does not identify anyone. We do not make, and do not allow SiteE@se to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on our website in our Cookies Policy. Please also see the SiteE@se privacy notice.

If we do need to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Booking Reservation Form

When you use this form to make a reservation, we collect your names, email & postal addresses and telephone number. We use this information only to provide you with services that you are requesting and keep you updated about your booking.  We will be able to send you, by email or post, a quotation or confirmation of your booking. In the unlikely event of a problem occurring with your booking we will try to contact you by telephone or email so that we can inform you of the situation and discuss alternative options.

This information is transmitted to us from the website in the form of an email to This email address is being protected from spambots. You need JavaScript enabled to view it. via a secure (SSL) encrypted connection. We do not rent or trade email lists with other organisations and businesses.

Using Our Contact Form

To make it easy for visitors to email us we have a contact form on our website. Through this we receive visitor names and email addresses. We use that information to respond to requests, queries and comments that visitors may make. This information is not stored on the website. It is sent to us in a secure email and processed using using standard email software such as Outlook.

Leaving Us a Review

When you leave a review on our Reviews page we collect your name and email address. Your name is published alongside the review. Your email address is purely to allow us to get in touch with you if there is something about your experience with Brook House Farm that would be important for us to follow up. It will never be published or shared with third parties. You may request that your review and the data it contains is unpublished or deleted by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. Proof of ID may be required.

Links to Other Websites

This privacy notice does not cover any links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Access to Your Personal Information

You are entitled to access the personal information that we hold. Email your request to us at This email address is being protected from spambots. You need JavaScript enabled to view it..


In the unlikely event that your information has to be transferred outside the EEA (European Economic Area) we will obtain your consent first.

Changes to this Privacy Notice

We keep our privacy notice under regular review. The date of the last update will be displayed near the top of the page.