At Brook House Farm, we are committed to maintaining the trust and confidence of visitors to our web site and accommodation. Here you’ll find information on how we treat data that we collect from visitors to our website and when someone uses our contact, booking reservation and review forms.
Visitors to our Website
When someone visits barnbreaks.co.uk we use third party software, Matomo, hosted by SiteE@se, our web developer, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is anonymised and processed in a way which does not identify anyone. We do not make, and do not allow SiteE@se to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on our website in our Cookies Policy. Please also see the SiteE@se privacy notice.
If we do need to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Booking Reservation Form
When you use this form to make a reservation, we collect your names, email & postal addresses and telephone number. We use this information only to provide you with services that you are requesting and keep you updated about your booking. We will be able to send you, by email or post, a quotation or confirmation of your booking. In the unlikely event of a problem occurring with your booking we will try to contact you by telephone or email so that we can inform you of the situation and discuss alternative options.
Using Our Contact Form
To make it easy for visitors to email us we have a contact form on our website. Through this we receive visitor names and email addresses. We use that information to respond to requests, queries and comments that visitors may make. This information is not stored on the website. It is sent to us in a secure email and processed using using standard email software such as Outlook.
Leaving Us a Review
Links to Other Websites
Access to Your Personal Information
In the unlikely event that your information has to be transferred outside the EEA (European Economic Area) we will obtain your consent first.
Changes to this Privacy Notice
We keep our privacy notice under regular review. The date of the last update will be displayed near the top of the page.